Quality System
Onga Energy Efficiency and Management Pty Ltd wants to provide its clients with energy measurement and verification inspection services of the highest quality, consistent with nationally accepted practices and standards. To accomplish this, Onga has developed and implemented the quality management system by the ISO/IEC 17020 standard. The quality system can be illustrated by the figure below.
The motivation to establish the Quality System comes from Onga’s commitment to provide its clients measurement and verification services with the highest quality. Requirements from national standards and regulations must be met so that the quality of the measurement and verification results can be maintained. Clients’ requirements on particular projects need also to be met under the guidance of standards and regulations.
This Quality System is implemented in all the measurement and verification inspections. Practical implementation of the Quality System will help Onga to discover existing problems within the system, and comments and complaints from clients will also help to improve the system. All such feedbacks will be collected and processed by the Quality Manager and further discussed by the senior management, and decisions will be made on whether the existing Quality System needs to be improved.
If the Quality System needs improvement, then knowledge for such an improvement will be developed and eventually resources will be made available for the improvement, and the requirements from standards, regulations or clients might are possibly improved as well. The improved Quality System will be implemented again and feedbacks will be collected to find further improvement potential. This improvement procedure formulates a positive change cycle for the Quality System and secures the continuous improvement on the service quality.
